Robotic Process Automation

CEC delivers new levels of customer value in RPA, we are merging RPA with AI, creating a higher quality and dependable solution, with deeper personalization and faster delivery of products.

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RPA Features

Understanding

Experience building and proofs of concepts for different vertical industries

Resources

Over 100 dedicated RPA specialists with experience delivering solutions in all vertical industries

Full Solution

End-to-end delivery and support with flexible support services from product specialists

Customizable

Evolved accelerators for every lifecycle phase that can be modified to suit customer requirements

Why RPA?

As the push to go increasingly digital and do more with available resources intensifies, the need for companies to empower their workers through technology increases. RPA is at the forefront of human-computer technology and provides players in the financial services industry with a virtual workforce that is ruled based and is set up to connect with your company’s systems in the same way as your existing users. With robotics, you automate and build an automation platform for you front office, back office and support functions.

Banks, insurers, pension funds and other financial services institutions operate in a highly regulated industry and are faced with high demands for auditability, security, data quality and operational resilience. Robotic process automation allow modern banks to meet these demands and achieve significant operational efficiency.

RPA implementation Roadmap

Phase 1

Plan

  • Establish business case
  • Define automation goals and objectives
  • Resource Requirements
  • Set implementation timeline
  • Identify RPA opportunities within processes
  • Review pros/cons of various RPA partnership models
Phase 2

Assess

  • Current levels of automation
  • Level of process complexity
  • RPA implementation prioritization (By Sector / Function / Process)
  • RPA Deployment locations (onsite / nearshore / offshore)
  • Cost benefit analysis
  • Impact on business
Phase 3

Implement

  • Establish a partnership strategy
  • Vendor capability Evaluation
  • (IT/ BPO Service provider or RPA vendor)
  • Agree on implementation schedule as defined earlier with selected vendor
  • Establish dedicated RPA program office to monitor progress
Phase 4

Go-Live

  • Establish a partnership strategy
  • Vendor capability Evaluation
  • (IT/ BPO Service provider or RPA vendor)
  • Agree on implementation schedule as defined earlier with selected vendor
  • Establish dedicated RPA program office to monitor progress

Applications Designed for Your Industry

Software & Hi-Tech
BFSI
Manufacturing
Energy & Utilities
Healthcare
Retail

RPA has the power to replace all tasks that don’t require “human” capacities such as emotional intelligence and compartmentalization

Robotic Process Automation (RPA) has been emerging in top industries during the last few years, with an increasing amount of reliance on the technology to improve work efficiency and profitability. Its potential impact could be a whopping $6.7 trillion by 2025.

Advantages of RPA

Accuracy

The right result, decision or calculation the first time

Consistency

Identical process and tasks reducing the output variation

Audit Trail

Fully maintained logs essential for compliance

Productivity

Freeing up manual resources for more value-added tasks

Elasticity / Flexibility

Instant Ramp up/down to deal with spikes and troughs in demand

Staff Retention

Allows focus shift towards more stimulating tasks

Why CEC?

Process Assessment

Our strong belief is to follow a detailed business process assessment before embarking on any RPA journey.

Framework

A prioritization framework and methodology which analyses any business process on multiple parameters

Analysis

Deep analysis towards Process Complexity and Variability, Operational Complexity, Legal & Regulatory Risk and finally, transaction volume.

25

Happy Clients

50

Operations Automated

35,000

Hours Saved

Success Stories

This led to improvements in CSAT scores and a host of other benefits.

Retail Bank

Accelerates Service and Sales Success

“With robotic automation, we reduced average handle time and minimized training time while at the same time increased sales opportunities and improved compliance for our CSRs.”

 

66
Reduction in Payment Process

eCommerce

Automating Business Processes

“We’ve got a lot of call center tools that we’ve got to manage. My goal has been to make that easier for the agents and simplify.”

 

27
Increase in Automated CSR Business Processes

See how CEC can help your business

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