CEC delivers new levels of customer value in RPA, we are merging RPA with AI, creating a higher quality and dependable solution, with deeper personalization and faster delivery of products.
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RPA Features
Understanding
Experience building and proofs of concepts for different vertical industries
Resources
Over 100 dedicated RPA specialists with experience delivering solutions in all vertical industries
Full Solution
End-to-end delivery and support with flexible support services from product specialists
Customizable
Evolved accelerators for every lifecycle phase that can be modified to suit customer requirements
Why RPA?
As the push to go increasingly digital and do more with available resources intensifies, the need for companies to empower their workers through technology increases. RPA is at the forefront of human-computer technology and provides players in the financial services industry with a virtual workforce that is ruled based and is set up to connect with your company’s systems in the same way as your existing users. With robotics, you automate and build an automation platform for you front office, back office and support functions.
Banks, insurers, pension funds and other financial services institutions operate in a highly regulated industry and are faced with high demands for auditability, security, data quality and operational resilience. Robotic process automation allow modern banks to meet these demands and achieve significant operational efficiency.
RPA implementation Roadmap
Phase 1
Plan
- Establish business case
- Define automation goals and objectives
- Resource Requirements
- Set implementation timeline
- Identify RPA opportunities within processes
- Review pros/cons of various RPA partnership models
Phase 2
Assess
- Current levels of automation
- Level of process complexity
- RPA implementation prioritization (By Sector / Function / Process)
- RPA Deployment locations (onsite / nearshore / offshore)
- Cost benefit analysis
- Impact on business
Phase 3
Implement
- Establish a partnership strategy
- Vendor capability Evaluation
- (IT/ BPO Service provider or RPA vendor)
- Agree on implementation schedule as defined earlier with selected vendor
- Establish dedicated RPA program office to monitor progress
Phase 4
Go-Live
- Establish a partnership strategy
- Vendor capability Evaluation
- (IT/ BPO Service provider or RPA vendor)
- Agree on implementation schedule as defined earlier with selected vendor
- Establish dedicated RPA program office to monitor progress
Applications Designed for Your Industry
Software & Hi-Tech
BFSI
Manufacturing
Energy & Utilities
Healthcare
Retail
RPA has the power to replace all tasks that don’t require “human” capacities such as emotional intelligence and compartmentalization
Robotic Process Automation (RPA) has been emerging in top industries during the last few years, with an increasing amount of reliance on the technology to improve work efficiency and profitability. Its potential impact could be a whopping $6.7 trillion by 2025.
Advantages of RPA
Accuracy
The right result, decision or calculation the first time
Consistency
Identical process and tasks reducing the output variation
Audit Trail
Fully maintained logs essential for compliance
Productivity
Freeing up manual resources for more value-added tasks
Elasticity / Flexibility
Instant Ramp up/down to deal with spikes and troughs in demand
Staff Retention
Allows focus shift towards more stimulating tasks
Why CEC?
Process Assessment
Our strong belief is to follow a detailed business process assessment before embarking on any RPA journey.
Framework
A prioritization framework and methodology which analyses any business process on multiple parameters
Analysis
Deep analysis towards Process Complexity and Variability, Operational Complexity, Legal & Regulatory Risk and finally, transaction volume.
25
Happy Clients
50
Operations Automated
35,000
Hours Saved
Success Stories
This led to improvements in CSAT scores and a host of other benefits.
Retail Bank
“With robotic automation, we reduced average handle time and minimized training time while at the same time increased sales opportunities and improved compliance for our CSRs.”
66
Reduction in Payment Process
eCommerce
“We’ve got a lot of call center tools that we’ve got to manage. My goal has been to make that easier for the agents and simplify.”
27
Increase in Automated CSR Business Processes
See how CEC can help your business
Talk to an expert and see how CEC can transform your customer experiences with next-generation software applications and solutions.
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